Answers to Frequently Asked Questions

Find the answers to your frequently asked questions regarding Genesys Conferencing Services.

Can I record and store archives of my meetings?
Yes. With Genesys Meeting Center, you can record your meetings for access at a later date. Participants who are not able to attend the live meeting can tune in at a time that's convenient for them. Please note that recording and archiving incurs additional charges.

As an administrator, should I register on behalf of my department or will there be one registration per country?
Yes, you can register personally and on behalf of the group you support. There will not be one registration per country as costs will be recharged back to the cost centre level.

Will participants be able to dial into a local number to access the meeting, regardless of their location?
All the participants will dial the host's Genesys Meeting Center number, which is usually a local number issued in the host's country.

I'm currently using a conference call provider that supplies a PIN code for both participants and moderators. Is this the case with Genesys Meeting Center?
No. Only the moderator needs a PIN to use Genesys Meeting Center. Participants simply dial in using the Genesys Meeting Center number supplied to them by the moderator.

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